Description:

How do you measure good design? How do you communicate improvement to metrics-driven executives? Showing off a pretty new UI has an impact, but the User Experience team at Blackboard found that it needed more quantifiable data to communicate progress and make the case for investing in user experience.

We will talk about how to define the things that are important to your users and build a model for measuring the quality of the user experience. Context for the discussion will be around developing content (help, documentation, training), but the concepts are applicable across user experience.