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jayamorgan
4.17
Description:
Cognitive biases warp our perceptions of organizational culture and the problems we can help the organization solve. Biases also warp our clients’ view of us, their expectations of what we can contribute, and their mental models of the role(s) we can play.
I encourage you to: - Recognize that you are member of UX as a culture, which goes beyond your role. - Be an agent of culture change by merging UX culture with the organizational culture in which you are immersed. - Help organizational culture adopt the practices and values of UX culture. - Apply your UX skills to improve problem-solving and decision-making as a way to merge the two cultures.
Presented on Sun, April 10, 2011; at MidwestUX Conference in Columbus, OH.
Links: Slides
Comments on this Talk
jayamorgan,
12 Apr 04:54 PM
Hey Meg, Thank you for the thoughtful, constructive feedback. Sharing the full perspective on how that point broke the effectiveness, credibility helps me see how to frame to deliver the point I'm trying to make. I appreciate your compliments, too. Thank you for being there!
Thought the presentation was great and had a lot of good, meaty information. The part that lost me was the "making shit up" section - it kind of cheapened your credibility and wasn't helpful. It was surprising, too, because the rest of the talk was presented with such authority and intellectual prowess so it made me wonder if other sections were "bullshit." That said, without that section, I think there was a lot of good stuff about how push a UX POV in less welcoming territory, and it was interesting to learn about and think about the process in terms of cognitive psych - that felt uniquely valuable.