Description:

There has been a surge in the number of tools that are available to conduct unmoderated (a.k.a. “automated” or “asynchronous”) remote usability testing. This surge is changing the user experience industry, forcing us to take a closer look at the benefits and drawbacks of unmoderated testing and whether we should incorporate it into our usability toolbox. In this session we will cover what can be learned from unmoderated testing, how it’s conducted, when it should be conducted, how actionable the data is, benefits & drawbacks, and an overview of some unmoderated testing tools that are currently available.