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Susan Mercer Claimed Profile

Experience Research Director at Mad*PowBoston, MA

About Susan Mercer

After starting a career in geophysics, Susan discovered that she enjoyed visually communicating her data more than she did the science. She has 20 years of experience in user experience, working both as a consultant and in-house designer and researcher. She has worked in a variety of fields, including healthcare, financial services, education, and business services.

She has over five years of experience in conducting user research, using a diverse set of research methods from contextual inquiry to ethnography to collaging across industries. She is continually exploring different interviewing techniques to get deeper insights from research participants in a neutral fashion.

Susan has an MS in Human Factors in Information Design at Bentley University, and is now an Experience Research Director at Mad*Pow, a Part Time Lecturer at Northeastern University, and an Adjunct Professor at Bentley University.

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