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Rapid innovation and myriad competing offerings make us feel so powerful as consumers and activists on the internet, but we go to work and feel so lame with the tools and platforms available behind the firewall. Unless large organizations address this growing usability gap, their kludge offerings will come to be seen as a "hostile work environments" by digital natives and a competitive disadvantage in attracting and retaining talent. The State Department's Office of eDiplomacy has developed a series of knowledge leadership platforms using open source software that borrow from the social web. Richard will provide a non-theoretical, practitioner's view on the challenges and opportunities for bringing the experience of the web to software platforms in the oldest U.S. federal cabinet-level agency.