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Designing for a Multi-Channel Experience

A talk by Megan Grocki and Amy Cueva

About the Talk

August 20, 2009 3:00 PM

Microsoft New England Research & Development Center

Microsoft New England Research & Development Center

How many touch points or channels that represent opportunities for customers to interact with your brand? What types of experiences do customers have and how do the experiences fluctuate from one to another? In this talk, Megan & Amy will be leading discussion on considering the entire user's experience and contemplating all possible touch points to optimize the interactions of that audience.

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