About the Talk
August 20, 2009 3:00 PM
Microsoft New England Research & Development CenterMicrosoft New England Research & Development Center
How many touch points or channels that represent opportunities for customers to interact with your brand? What types of experiences do customers have and how do the experiences fluctuate from one to another? In this talk, Megan & Amy will be leading discussion on considering the entire user's experience and contemplating all possible touch points to optimize the interactions of that audience.