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Conflict is the engine of design: great design comes from the challenging and charged collaboration between team members. Despite their value, these conflicts sometimes become caustic and counter-productive. Some designers prefer to steamroll their way through a conflict, and others hope to avoid confrontation altogether. But the most effective teams know how to turn a conflict into a decision-making tool. In this workshop, we will look at techniques for transforming difficult situations into productive outcomes. Participants will have a chance to try these techniques through a simple game that pits designers against typical situations like “Distracted by shiny objects” and “Late-breaking requirements”. Winners get a copy of Dan’s new book.