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Managing Abusive Online Community Members (or "The Mean Things People Say to Moderators")

A talk by Patrick O'Keefe

About the Talk

December 8, 2013 1:00 PM

Australian National University

Australian National University

During this lighthearted presentation, I shared some of the many mean things that members of my online community have said to me in my role as a moderator and community manager.

We can all have a laugh at that, but over the years, I've also developed a process for handling them and ensuring that the impact of them on my staff is minimized.

These funny comments serve as the narrative for those practical lessons.

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