Managing Abusive Online Community Members (or "The Mean Things People Say to Moderators")
A talk by Patrick O'Keefe
About the Talk
December 8, 2013 1:00 PM
Australian National UniversityAustralian National University
During this lighthearted presentation, I shared some of the many mean things that members of my online community have said to me in my role as a moderator and community manager.
We can all have a laugh at that, but over the years, I've also developed a process for handling them and ensuring that the impact of them on my staff is minimized.
These funny comments serve as the narrative for those practical lessons.