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Becoming a Change Agent

A talk by Carrie Hane at edUi 2014

About the Talk

September 30, 2014 11:15 AM

Richmond, VA

Richmond, VA

To show a return on digital investment, UX professionals need to step out from behind the screen, take a seat at the table, balance user and business needs, and create a positive environment for change. Armed with an approach I call “strategic nagging,” this is my story of becoming a change agent using web strategy to transform a 160-year-old organization for a digital-first world.

Let’s talk about honing the empathic, organizational, and analytical skills we already have to diffuse disruption and work with people and processes, as well as information and interfaces. Patience and persistence makes our message pervasive so we can motivate decision-makers, find allies, persuade detractors, and provide direction to practitioners.

When I became a web director, I thought I’d tinker with some content management issues, rewrite some content, and provide guidance. Little did I know that I would use web strategy to change the organization’s approach to its business.

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