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How Feds can do UX work without losing their mind

About the Talk

October 17, 2014 2:10 PM

Washington, DC

Washington, DC

You’re a federal employee who cares about your customers. You want to collect data about your users – a usability test, an online card sort – but you’re not sure what permissions you need or how to get them. The good news is that user experience is alive and well in the federal space, and there’s no reason you can’t improve your mobile apps, websites or other digital systems via User-Centered Design. This presentation will discuss how to do it yourself (popular techniques, common obstacles, Paperwork Reduction Act, relevant Terms of Service, etc.) and some tips in creating a Request for Proposal if you want to contract out. This presentation is NOT about how contractors can get business at federal agency, but how federal employees can get the gears turning to improve their own products.

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