About the Talk
March 7, 2015 9:00 AM
2550 Nutwood Avenue Fullerton, CA2550 Nutwood Avenue Fullerton, CA
In this session I will show you how you, very easily, can build an app to answer a phone call using Tropo.com and route the phone call to a web browser to be answered by a human agent, using phono.com while providing the agent with additional demographic data about the caller using NextCaller.com.
More and more, customers are using e-mail, web chat, social media and other alternate channels to communicate with businesses. But did you know that 65% of all customer service interactions are still done over the phone?
Using the Tropo.com telephony API, I will show you how to build an app to: Answer a call using Tropo.com
- Lookup additional Caller Information using the NextCaller.com API.
- Transfer the call to a web browser using the Phono.com API and JQuery components.
- Display the additional Caller Information from NextCaller.com to the agent answering the call from within his/her web browser.
- Apps like this can be used to front-end customer service calls and provide better customer service interactions by tailoring responses and routing based on information known about the caller.
Combine an app like this with a good CRM system and you will be able to dramatically increase customer satisfaction while at the same time driving incremental revenue.
Want to hear more about how this can be done? Join us for this session and I will tell you all about it.