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Creating a Customer Service Revolution

About the Talk

March 26, 2015 4:15 PM

San Diego, CA

San Diego, CA

Want to become a brand people can’t live without? Would you like to dominate your industry and make price irrelevant to your customers? It’s all about customer service! In this keynote address, John DiJulius (author, Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World) reveals how to transform customer service into your strongest competitive advantage. You’ll discover how to create a customer service vision statement, train employees to have compassion and empathy for your customers and create non-negotiable standards of service that keep your customers coming back, regardless of price.

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