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Crisis Management for Social Media Marketers

About the Talk

March 27, 2015 9:45 AM

San Diego, CA

San Diego, CA

Do you know what to do when critics, trolls or just plain old mean people attack you on social media? It’s impossible to know when you’ll be attacked or prevent it from happening, but you can be prepared. In this session Gini Dietrich (author, Spin Sucks: Communication and Reputation Management in the Digital Age) shows you eight ways to be ready when the inevitable occurs. You’ll discover how to respond professionally before criticism circulates out of control and how not to take hurtful comments so personally.

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