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Hug Your Haters: How to Embrace Complaints and Turn Bad News to Good

About the Talk

March 27, 2015 4:00 PM

San Diego, CA

San Diego, CA

How do you respond to haters? Social media and mobile technology have made it easier than ever to complain. But having more online haters isn’t all bad news. In this keynote session, Jay Baer (author, Youtility) reveals brand-new, proprietary research into why Americans complain in social media, how unhappy customers’ expectations differ by platform and the specific steps you must take to cater to the haters. You’ll discover how to turn a social media smear campaign into a powerful business opportunity.

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