About the Talk
May 19, 2015 11:30 AM
When confronted with travel disruption, what do people actually want and need to be told, by whom, in what format, when and how? Passenger Focus and Populus created a multi-staged and multi-method project to find out. Their innovative approach to sharing this case study will put the audience at the heart of the problem and provide insights useful for researching any complex service or product experience.