Main Content

Empathy When Designing for Users Who Want to Cheat You

About the Talk

June 17, 2015 11:50 AM

Charleston, SC

Charleston, SC

User experience designers are trained to develop deep understanding of the people for whom we are designing. We do research, develop personas, even involve users in our design activities. We’re taught to think about users as people just going about their lives; as designers, we’re supposed to help them along their way and, when possible, delight them. But what happens when we must account for people with less noble, perhaps even fraudulent, intentions? What are we to make of people who want to break our designs and undermine or businesses? In this session, I’ll talk about ways of designing for (or against) fraudsters without sacrificing empathy.

Ratings and Recommendations

This Talk hasn't been rated yet. Sign In to rate Talks.

comments powered by Disqus