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Complex systems fail over time and the larger they are, the more likely they are to fail in unforeseen ways. Come hear about the best practices we used and lessons learned when we built very large scale cloud-based products. Once exposed to the Internet, complex multi-tenant Web systems encounter a wide range of input from a variety of sources but still have to be long running and behave resiliently in the face of failures. Using open source tools and projects we will demo best practices and examples to design and test your software for ruggedness.