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Unmoderated Remote Usability Testing: Good or Evil?

A talk by Kyle Soucy at IA Summit 2011

About the Talk

April 1, 2011 12:00 PM

Denver, CO

Denver, CO

Recently, there has been a surge in the number of tools that are available to conduct unmoderated (“automated” or “asynchronous”) remote usability testing. This surge is changing the user experience industry and it forces us, whether we want to or not, to take a closer look at what the benefits and drawbacks are of unmoderated testing and whether or not we should incorporate it into our usability toolbox.

In this session we will cover: what you can learn from unmoderated testing, how actionable the data is, how it’s conducted, when it should be conducted, benefits and drawbacks, and an overview of some unmoderated testing tools that are currently available. An excellent hand out will be given out listing all the available tools with descriptions and pricing information — truly a great resource to have at your fingertips!

NOTE: The slides below were also used when I presented this talk at the Boston UPA conference...

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