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A Case in Public Transport

A talk by Andrea Resmini at IASummit

About the Talk

April 2, 2011 9:30 AM

Denver, CO

Denver, CO

My part of the "Beyond Digital: What IAs Need to Know about Service Design" panel with Jess McMullin, Priyanka Kakar, and Samantha Starmer. From the description:

Service design is getting more coverage and attention from the business press and in the user experience community. What is the relationship between service design and IA? What do IAs need to know? And what can service designers learn from information architecture?

This panel will tackle this cross-training opportunity with perspectives from four experienced practitioners bridging IA and service design in their work and research today. Each panelist will share initial insights about the relationship of IA and service design, what IAs should know, and what they bring to the table from their own practice.

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