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Au contraire, NNG: Lessons from the REAL Intranet of HHMI

About the Talk

September 16, 2011 10:40 AM

Washington, DC

Washington, DC

In 2009, the Howard Hughes Medical Institute (HHMI) launched an enterprise portal and six months later the site was included in the Nielsen Norman Group’s “Ten Best Intranets of 2010” report. Two consulting firms with a team of over 13 people assisted with all aspects of the portal project from information architecture to user interface design to programming. However, it was after the usability team rolled off the project, when the site was in production, that the real feedback from end users working with the site in real-time began to arrive. Two years later, the MyHHMI portal is still a work in progress with a host of usability issues presenting obstacles to a more significant adoption rate. This session will address what the NNG report said worked, explore why it did or did not, and examine usability lessons learned from the client’s perspective.

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